Service Teams

1st Impressions

The goal is for every person who enters our building to feel seen and wanted.

Positions:

· Front doors

· Only team captain (or their designee) stands in the welcome booth

· If you have someone who needs to sit, put a chair by the door so they can sit and still welcome people.

· Extra people, roam the café, introducing yourselves.

Process in Welcome booth:

· Stand facing the front doors

· SMILE

· Be ready to answer questions (if you don’t know an answer, say, “I’ll find out for you.”)

· Look for people who may be visiting by themselves and get a team member to go introduce themselves.

· Do NOT have private conversations with friends while on duty. Gently tell them you can talk to them after the service.

· Get 1st time guest bags out and ready during the last song.

· Put 1st time guest bags away after most guests have left

1st Impressions

The goal is for every person who enters our building to feel seen and wanted.

Positions:

· Front doors

· Only team captain (or their designee) stands in the welcome booth

· If you have someone who needs to sit, put a chair by the door so they can sit and still welcome people.

· Extra people, roam the café, introducing yourselves.

Process in Welcome booth:

· Stand facing the front doors

· SMILE

· Be ready to answer questions (if you don’t know an answer, say, “I’ll find out for you.”)

· Look for people who may be visiting by themselves and get a team member to go introduce themselves.

· Do NOT have private conversations with friends while on duty. Gently tell them you can talk to them after the service.

· Get 1st time guest bags out and ready during the last song.

· Put 1st time guest bags away after most guests have left